Shipping policy

Digital Products Only

All products and services sold through Sam Pepys Performance are entirely digital in nature. No physical goods will be shipped to you at any time. This policy outlines how you will receive access to your purchased coaching programmes and plans.

Delivery of Digital Products

Upon successful completion of your purchase, you will receive an email confirmation to the address provided at checkout. Access to your coaching programme or plan will be delivered via email within 24 hours of payment being confirmed. Where applicable, you will receive a secure link or login credentials to access your programme materials.

Please ensure the email address entered at checkout is correct. Sam Pepys Performance cannot be held responsible for non-delivery resulting from an incorrect email address being provided.

No Physical Shipping

As all products are digital, there are no shipping fees, delivery timeframes, or physical dispatch processes applicable to any order placed through this store.

Access & Technical Issues

If you have not received your programme materials within 24 hours of purchase, please check your spam or junk mail folder before contacting us. If you continue to experience difficulties accessing your purchase, please contact us at [your email address] and we will resolve the matter promptly.

Refund & Cancellation

For information regarding refunds or cancellations, please refer to our Refund Policy.

Contact

For any queries relating to your order or digital delivery, please contact: sam@sampepys.com